Rollo Support
Need help with Rollo? Write to ysnbyzli.dev@gmail.com. We usually reply within two business days.
If your question is about a purchase, include your support code: open Rollo → Settings → Support → Support code → Copy. It lets us find your purchase without an account and holds nothing about your subscriptions.
Frequently asked questions
Where are my subscriptions stored?
On your iPhone only. Rollo has no account and no server, and it never connects to your bank. The only thing it downloads is daily exchange rates.
How do I back up or move my data to a new phone?
Settings → Data → Export data saves a JSON file wherever you choose (Files, iCloud Drive, mail). On the new phone, open Settings → Data → Import data, or choose “Import a backup” on the add screen. Importing merges: subscriptions already in Rollo are updated from the file, the rest are added, nothing is deleted.
I’m not getting reminders.
- Check Settings → Notifications → Permission. If it says Off, tap it and allow notifications for Rollo in iOS Settings.
- Open the subscription, tap ⋯ → Edit and make sure its reminder is turned on.
- A Focus mode can keep reminders from showing.
- Use Settings → Notifications → Test notification to see one right away.
How are other currencies converted?
Each subscription keeps its own currency. Totals are converted to your base currency (Settings → Amounts → Base currency) with exchange rates updated once a day from central bank data. They are approximate; your bank may use a different rate. Without a connection, Rollo uses the last rates it has.
What does Rollo Pro include?
Rollo is free for up to 5 active subscriptions; cancelled ones never count. Rollo Pro removes the limit. It is a single one-time purchase, not a subscription.
I bought Rollo Pro on another device or reinstalled the app.
Open Rollo Pro (Settings → Rollo Pro) and tap Restore Purchases, signed in with the same Apple Account you bought it with.
How do I get a refund?
Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.
How do I delete my data?
Delete a subscription from its detail screen (⋯ → Delete), or delete the app to remove everything. Backup files you exported stay where you saved them.